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Team Bookairfreight

Welcome!

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Feel free to contact us for an air freight or ocean freight quote, for help or clarification of an issue, or even just to say hi!

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FAQ

Can I ship personal goods?

Unfortunately, we do not ship personal goods.

The customs clearance channel and process are different for personal goods. And because we chose to focus on b2b, we can only accept goods from other businesses, not individuals.

We recommend you to contact postal services, which is usually the cheapest solution. Alternatively, for large items, you can contact relocating companies.

How much does Bookairfreight charge?

We only charge a commission that is already included in all of our quotations. Our commission tier structure is based on shipment chargeable weight, which goes as follows:

<299 kg – 12%
300-499 kg – 10%
500-999 kg – 6.5%
>1000 kg – 2.5%

No quotes showed up when I searched. Can I still book a shipment?

Yes, of course!

We have a network of freight forwarders across more than 50 countries. You didn't see any quotes because we haven't yet uploaded the shipping rates of the countries you searched for.

Please contact us directly on bookings@bookairfreight.com for a custom quote.

I made an information mistake and my shipment already went out! What can I do?

Please contact us ASAP to resolve the situation.

If the new delivery address is within the same country as the original delivery address you submitted, we can still solve it. However, if the correct delivery address is in a different country, it will be quite difficult to change.

That's why it is important to make sure that the information you provide is correct.

We’re Here to Help!

We provide email support Monday through Friday.
We try our best to respond to each request within 24 business hours.

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