No More Shipping Delays From China

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No more delays shipping from ports in China

Partnered with some of the biggest carriers you know.

Next Level Logistics to Get Around Port Congestion

You'll never want to go back to your old forwarders again.
Risk Free
Money-back guarantee for slow deliveries.
China to USA
Door to door shipping
Air, ocean, express courier
Full refund on shipping fees
when we are 7 days slow
Save Money
Reduce your shipping costs by
more than 20%.
Wholesale freight rates
Discounted courier rates
Secured container spaces
Free insurance of up to
$10,000 on every shipment
Clear Visibity
Shipment transparency like you’ve never seen.
Dedicated CS support
24 hours response time
Documentation for records
Email updates on every stage
of the shipment
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How the Money-Back Guarantee for Shipping Delays Works

All your questions about international container delays answered.

Why are we seeing shipping delays? 

It all comes down to Covid (yes, still!)

The vast network of ports, container vessels and trucking companies that moves goods around the world is badly tangled, and the cost of shipping is skyrocketing. That's troubling news for retailers and holiday shoppers.

Read more about it on our blog: Why is importing goods from China to USA so expensive in 2021?

How can you promise guaranteed delivery times?

The short answer is Big data and a well-built network with the best forwarders.

For shipments from China to the USA, our suppliers have guaranteed container space, giving us faster delivery times even during this very backlogged time.

And we believe in always having backup plans, as last mile delivery in US is really challenging. We have at least 4 - 5 different trucking companies that we work together to get the earliest pickup for last mile delivery.

How will I be paid for a slow shipment?

With cash!

Once the shipment has arrived, if it was 7 days slow, you provide us your Paypal account information and we will transfer the appropriate amount over. Of course, we can also credit you towards your next shipment if it’s more convenient!

Please contact us directly on bookings@bookairfreight.com if you have any questions.

Is this only applicable for China to USA shipments?

Yes, only applied for shipping from China to USA.

We value our business integrity. We make promises based on what we can deliver.

Our supplier network is well-built for the China to USA shipping routes, though we can ship to more than 50 countries. We are working on with our EU partners to extend this offer to EU countries soon!


How do we define "Slow Delivery"?

Once your goods are picked up and arrive at our warehouse, we will send you an email with the promised delivery date.

If we are 7 days delay after the promised date, our operation team will contact you to refund your shipping fees.

However, we are only responsible for delays caused by Bookairfreight.

For examples, if the shipment was delayed due to customs or regulatory delays, that won't be covered by Bookairfreight.

For more details, please read our Terms and Conditions.

What are the payment terms?

You will get an invoice after your goods are picked up, and will have 7 biz days to complete the payment.

Although we will ship out right away, we only start last mile delivery after the shipping fees are paid.

What are the best and worst delayed ports?

Ports in both the USA and China are seeing fluctuating levels of delays, and these change week by week based on the current levels of congestion.

From our experience, we are seeing the following delays for goods entering the USA:

Port of Long Beach: 6 - 12 days from arrival to unloading.
Port of LA: 12 - 20 days from arrival to unloading.
Port of Houston: 1-3 days from arrival to unloading. (But fewer vessels stop at port of Huston, and last mile trucking delivery is also difficult).
Port of New Jersey/New York: 5 - 7 days from arrival to unloading.
Port of Seattle: 10 days from arrival to unloading.
Port of Savannah (Georgia): 2 - 4 days from arrival to unloading.
Port of Chicago: 20 - 40 days from arrival to unloading.

And the following delays for goods leaving China:
Port of Shenzhen (Yantian): 3 - 6 days from arrival to loading.
Port of Shekou:  3 - 6 days from arrival to loading.
Port of Shanghai: 4 - 6 days from arrival to loading.
Port of Ningbo: 4 - 6 days from arrival to loading.

Our customers love us

And we love them!

Bookairfreight is very reliable, so I will always recommend them to our customers.

Their rates are unbeatable, but service is not sacrificed for great rates.

Bookairfreight saves us 30% on shipping costs!

They have quickly become an integral partner to our business.

Besides great rates, they save us a lot of time.

We‘re excited about having Bookairfreight to solve this problem.

They take some pressure off our operations which is really helpful.

They help us handle all of our shipments in one single platform!

Bookairfreight are very reliable and easy to work with.

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