Cricker: Hello! My name is Cricker Dacy and I am the Director of Operations and Procurement here at Rimbaworks. Rimbaworks offers professional-grade, eco-friendly pest solutions that protect your family and your home. We have a global presence, and we sell our products mainly on Amazon and Walmart.
Biggest Struggle With Shipping?
Cricker: Transparency. We struggled to find a provider that could tell us exactly what services they offer, and how much each of these services cost.
We use Amazon's FBA solution, and it happened that some freight forwarders said they would deliver door-to-door, but when I gave them my FBA address, they said that they actually couldn't ship to FBA, or that they wouldn’t coordinate with the FBA warehouse for unloading of our products.
We also experienced so many delays with our shipments. There always seemed to be something wrong or missing: the final delivery address, the pick-up date, documents, etc. The requirements were never communicated clearly from the beginning.
Another annoying thing was the ‘hidden fees’ in wire payments. I just wish they told us all the costs upfront when signing up for the service.
What Made You Switch To Bookairfreight?
Cricker: They keep it real and transparent from start to finish: pricing, shipment process, necessary documentation. It’s all communicated clearly from the beginning and allows for the entire process to run smoothly, with no misunderstandings.
They have all the services we need – we don't need to outsource anything from anywhere else. From checking labels, packaging, and documentation, to customs clearance, FBA warehouse shipping, last-mile delivery, etc.
Their customer service is really good. I once emailed them on a Sunday regarding a shipment due Monday and got a reply from them within an hour. How great is that?
What Results Did Working With Bookairfreight Generate?
Cricker: A whopping 70% reduction in shipment delays, and a 40% increase in customer satisfaction as a result.
Before starting to use Bookairfreight, our delivery chain was very fragmented. Our freight forwarders didn't offer last-mile delivery, which meant we had to arrange for a trucking company to pick our goods up from the port and deliver them to the Amazon FBA warehouse.
Any delays meant us losing our unloading slot at the FBA warehouse, and having to reschedule for the next available slot. Because of this, 60% of our orders were not arriving to our customers on time, which caused a lot of dissatisfaction.
Bookairfreight streamlined this process. They coordinate beautifully with our warehouse, and we don't have to lift a finger or worry about anything.
As a result, we’ve seen a 40%i ncrease in our customer's satisfaction with our delivery times.
Would You Recommended Bookairfreight to Other Amazon Merchants?
Cricker: For sure.
Their user dashboard allows you to book, track, and manage all your shipments in one place; their customer support team is always happy to help, and their rates are really good. Definitely try them out!