Vladi: My name is Vladi Bergman, and I am the CEO of Karma and Luck. We sell vibrational jewelry and home decor across 13 retail stores in Las Vegas.
What Do You Care About The Most in Shipping?
Vladi: Well, there’s two things actually: safety and reliable customer service.
Because we ship luxury goods, it's crucial to make sure their transportation is safe and secure. We also need to be able to easily contact the forwarders in case of any accidents or problems.
Biggest Struggle With Shipping?
Vladi: Communication. We have multiple suppliers in China, but communicating with them about our requirements and coordinating shipment schedules has always been a challenge.
Another struggle is the documentation needed. It isn’t easy to ship high-value goods overseas, and different freight forwarders all have different document requirements and procedures, which makes the process very confusing.
These two struggles have proven to be quite troublesome and time-consuming for us.
How Did You Come Across Choosing Bookairfreight?
Vladi: We spoke to multiple freight forwarders and they all seemed to have the same speech: “we’re the best, we offer the best rates, our service is great, choose us”. To be honest, I was getting tired of hearing that.
There was no way for me to do a trial run or get a sneak peek of their services before booking my shipment.
That's when we came across Bookairfreight. We tested their platform, and it was very easy to use. We then decided to test them further by emailing them with some questions, and we got a thorough response from them within the same hour! That level of responsiveness completely sold me on them.
We learned that they partner only with reputed freight forwarders, which was very important for the safety requirements of our products.
When I made my first booking with Bookairfreight, the documentation process was made very easy. They spoke to our factories themselves and coordinated the pick-up and loading dates without any involvement from us. It was a smooth process.
What Results Did Working With Bookairfreight Generate?
Vladi: We experienced a 35% reduction in our shipping costs and our operational efficiency has increased by 80%.
We struggled to communicate with our Chinese suppliers. With Bookairfreight’s strong expertise in China, they took over communications with the suppliers and made our lives much easier.
Bookairfreight gave us the power to choose the best freight option for us by clearly laying out multiple quotes and their breakdowns, from multiple freight forwarders.