Bridgette: Hi! My name is Bridgette Gale, and I am the founder and designer of AMORE + SORVETE, a swimwear label from Australia with a fast-growing international customer base.
Biggest Struggle With Shipping?
Bridgette: Speed and simplicity.
We often had to contact multiple freight forwarders, wait up to 3-5 days to get quotations from them, and only then be able to compare the prices and make a decision. The waiting time was just slowing us so much.
And when we did get the quotes, they were all gibberish to us. We were being sent huge excel sheets with over 100 different costs, whereas we just wanted to see the final price.
Things were happening way too slowly and were unnecessarily complicated.
How Has Bookairfreight Helped You Overcome These Struggles?
Bridgette: Fewer shipment delays, and much-improved customer satisfaction.
As a founder and designer, I wear multiple hats in the company and I often don’t have the time to deal with logistics tasks like arranging for pick-up or submitting documents to Customs.
I used to spend alot of time organizing shipments, and despite this, my customers' orders were getting delayed.
With Bookairfreight, they take over all of this hassle, which frees up so much time for me to focus on the more important needs of my business.
As a result, we’ve seen a 20% increase in our customers' satisfaction.
Why Did You Partner With Bookairfreight?
Bridgette: They are an all-in-one solution. They truly understand the needs of an e-commerce business. We can't be expected to wait days at a time for a simple quotation, or to research what documents we need for Customs ourselves.
They make the entire process simpler and faster, from getting multiple quotations in a few seconds, to just clearly telling us what documents they need from us and assisting us in sourcing them.
How Can Other E-Commerce Businesses Benefit From Working With Bookairfreight?
Bridgette: They make logistics simple, and offer incredible rates.
Their all-in-one platform checks the ‘fast and simple’ need that most businesses have. You can explore different freight rates instantly, book and manage your shipments on a single dashboard.
Their team goes the extra mile to help you out in any way they can – they even talked to our factory to sort out some packaging and labeling issues we had.
Overall, it's just a hassle-free experience. I don’t dread doing shipments anymore.